Event Day Staffing - Birmingham City Football Club

Recruiting Now


Academy Doctor 2015/16 Season

Term: Self Employed

Location: Wast Hills Training Ground, Redhill Road, Kings Norton, Birmingham, B38 9EL

Salary: £200 per session

Application closing date: 31/05/2015

This is a part time role for a doctor registered with the GMC. Experience of working in professional football, a Diploma in Sports Medicine and a current accredited Pitchside Care Course would be an advantage.


The job consists of:

  •  Providing cover for all home Under 21 and Under 18 games. In conjunction with the Head of Academy Sport Science and Medicine, you will be responsible for ensuring that all necessary medical equipment is available for all home and away Academy games.
  • Running an evening clinic at the Training Ground one day a week for the benefit of the Academy schoolboys (aged 9-16).
  • Communication with the existing medical team, the coaching staff, the Academy Head of Sport Science and Medicine and the Club’s Chief Medical Officer will be essential. As will be communication with the players and their parents.
  •  To ensure that complete and comprehensive medical records are kept.
  • The secure handling of any data collected and maintaining confidentiality will be essential.
  • To conduct medical screening with the schoolboy players via medical questionnaires and physical examination as necessary.
  • To conduct medical screening via questionnaires and physical examinations for the new scholars as part of their cardiac screening.
  • To assist with collection and interpretation of injury audit data.
  • To report to The Club’s Chief Medical Officer and the Head of Academy Sport Science and Medicine
     

Academy Homework Supervisor - 2015/16 Season

Term: Self Employed

Location: Wast Hills Training Ground, Redhill Road, Kings Norton, Birmingham, B38 9EL

Salary: £25 per hour

Application closing date: 31/05/2015

We are currently seeking a fully qualified teacher to assist with the supervision of our Academy players in our homework club.

The suitable candidate will have qualified teacher status (QTS), will have experience of teaching students between ages of 11 - 16 and will be able to start immediately (pending DBS verification).

 A full range of subjects will be taught during the homework club sessions, therefore the suitable candidates will need to be versatile and adaptable. The sessions will take place every Tuesday and Wednesday evening between 5.30pm and 7pm on a consistent basis during term time.

Full evidence of documentation will be required by the candidates through the recruitment process.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.

Academy Performance Analysis Internships - 2015/16 Season

Term: Internship

Location: Wast Hills Training Ground, Redhill Road, Kings Norton, Birmingham, B38 9EL

Salary: Expenses Only

Application closing date: 31/05/2015

Birmingham City Football Club is offering Performance Analysis Internships, working as an integral part of their forward thinking Academy Performance Analysis Department.  The chosen applicants will gain valuable experience working within professional football and have the chance to apply their current knowledge within an applied setting.

Roles and responsibilities will include:

Filming competitive home/away  matches and some daily training using the appropriate technical equipment.

Live/post-match coding of statistics from competitive matches and training using Sportscode Gamebreaker software. 

Managing and updating a video library of team and individual player clips.

Assisting with technical and tactical game understanding performance analysis class room sessions.

Assisting with pre-match opposition analysis and post-match analysis protocols and Sportscode Software.

Assisting with pre and post-match analysis presentations in accordance to set individual and team objectives.

Maintaining a statistical performance index team/player database on Excel/Numbers.

Provide assistance within the area of recruitment analysis with the production of scouting comparison reports and player highlight packages. 

The successful candidates will have:

A placement on an appropriate degree qualification course I.E Sports Science, Sports Coaching etc.

A strong work ethic and willingness to learn.

Computer literate ideally with experience of using Dartfish and Sportscode Gamebreaker or Prozone.

Previous experience working in sport, preferably football.

A passion for developing a future career in Performance Analysis.

The ability to communicate and work closely with the Player, Coaching, Medical and Sports Science departments is essential.

Full and Clean UK Driving License.

A trustworthy and reliable personality.

 

Starting Date

The internship will commence as soon as possible and will continue through to the end of the season (approx mid-May 2016). It is imperative that applicants are able to commit to the position for the entire 2015-2016 season. The position requires applicants to be available to work at the training ground based in Kings Norton, Birmingham for 2 or 3 days per week.  There may also be the need to travel to some away fixtures.

A shortlist of suitable applicants will be compiled shortly after the closing date and successful candidates will be contacted about the interview process.

 

Academy Physiotherapist - 2015/16 Season

Term: Self Employed

Location: Wast Hills Training Ground, Redhill Road, Kings Norton, Birmingham, B38 9EL

Salary: Dependent On Experience

Application closing date: 31/05/2015

An opportunity has arisen to become part of a progressive medical department at Birmingham City Football Club. We require a Part Time Academy Physiotherapist to join our team.

The successful applicant will work with all players aged 7-21 years. You will be responsible for the assessment, treatment and rehabilitation of the schoolboy academy players on a daily basis in the evening clinics. The role requires the applicant to keep an up to date audit of injuries, assist in musculoskeletal screening and formulate/distribution of subsequent individual pre-habilitation programmes. You will also assist in the organisation of the bank of part-time physiotherapists. Due to the nature of the business, applicants must be able to accommodate flexible working hours including evenings and weekends. It is essential that the applicant is able to work efficiently with the multidisciplinary team including Doctors, Sports Scientists and Coaches.

The successful applicant must be a Chartered Physiotherapist and have a relevant Physiotherapy degree. 

Essential requirements:

• Experience in pitch side management of injuries (Sports First Aid preferable).

• Experience rehabilitating athletes.

• Knowledge of injury prevention strategies.

 • HPC registration.

• Up to date CPD portfolio.

• Experience in football, background knowledge of the industry (preferable).

• Full UK driving licence.

Applicants must be eligible to live and work in the UK. This role is regarded as a ‘Regulated Activity’ and is therefore subject to an Enhanced DBS check, (previously a CRB check) which includes the barred list for working with children. This post is exempt from the Rehabilitation of Offenders Act 1974.

Academy Physiotherapy Internships - 2015/16 Season

Term: Internship

Location: Wast Hills Training Ground, Redhill Road, Kings Norton, Birmingham, B38 9EL

Salary: Expenses Only

Application closing date: 31/05/2015

Birmingham City Football Club is offering physiotherapy internships. The chosen applicants will gain valuable experience working within professional football and have the chance to apply their current knowledge within an applied setting.

 Roles and responsibilities will include:

  • Two evenings per week (5-9pm), successful candidates will attend the rehabilitation clinics at the BCFC academy training ground in Kings Norton.  As well as assisting the qualified physiotherapists, you will supervise exercise programmes with the academy players during rehabilitation and pre-habilitation sessions.
  • You will also be expected to assist with the biomechanical screening sessions which take place 3 times per year and takes 2-3 days each time.
  • You will need to document all sessions on the on-line database.
  • There may be an opportunity to be used providing pitch side 1st aid cover for schoolboy training sessions and matches.

 The successful candidates will have:

  • A placement on an appropriate degree qualification course.
  • Reliable, honest, and trustworthy personality.
  • Adhere to highest levels of confidentiality at all times.
  • The dedication with a desire/commitment to learn about the workings of an elite sports deptartment.
  • Car/drivers license is preferable.
  • Disclosure and Barring Service (DBS) clearance will be required.
  • FA IFAS course/Pitch side first aid training will be required before matches can be covered.  Successful candidates will need to arrange this themselves and the Club will reimburse costs and expenses.

 Starting Date

  • The internship will commence as soon as DBS checks are complete.  All candidates must be able to commit to the whole year from June 2015 to May 2016 without exception.
  • There may also be the need to travel to some away fixtures.
  • A shortlist of suitable applicants will be compiled shortly after the closing date and successful candidates will be contacted about the interview process.

What BCFC will offer in return:

  • Travel expenses to and from work.
  • An invitation to attend the in service training which occurs every two months.
  • Experience observing the running of an elite sports club medical department, rehabilitation clinics, screening, documentation, audits.
  • The opportunity to join the casual bank or become a part time physiotherapist covering academy schoolboy matches and training once you are qualified.

Commercial Match Day Hosting Staff- 2015/2016 Season

Term: Match Days and Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Dependent on experience

Application closing date: 12/06/2015

We are looking to recruit a number of Hosts and Hostesses to work within the prestigious hospitality areas of St. Andrew’s Stadium. Hosts ensure that our corporate guests receive the best customer service possible.  Birmingham City FC welcomes over a thousand Corporate guests on home match-days and has received awards for its match day hospitality. Working on a seasonal basis on match days (and possibly at other events as and when required) the successful applicants will be required to help deliver a first class service to our guests and offer support and assistance to aid the overall enjoyment of their day at St Andrews ensuring that guests have a memorable unique experience during their visit to the Club.

The role will primarily include offering general assistance and good customer service to our guests during the busy run up to kick-off during the match and post-match ensuring our clients receive satisfactory service and attention at all times. Duties will include welcoming customers attending St. Andrew's on their arrival to the Stadium on match-days; directing guests to the relevant area, offering a helpful service at all times, answering questions or queries, directing their queries where necessary, and delivering the highest standard of customer service at all times.

Successful applicants will need to display:-

·         Enthusiasm and confidence

·         Excellent Customer Service Skills

·         Diplomacy

·         Good communication skills

·         The ability deal with difficult situations

·         Smart appearance (uniform will be provided)

We are looking for people who are would like to work for the majority of home matchdays. The standard shift is approximately five hours. Times are flexible as it depends on our clients needs. Hours are subject to change in line with the fixtures.

Birmingham City Football Club is an equal opportunities employer and welcomes applications from all sectors of the community.

Customer Services & Supporter Liaison Officer

Term: Permanent

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Circa £24,000

Application closing date: 07/06/2015

Birmingham City Football Club has a rare opportunity for a permanent full time Customer Services & Supporter Liaison Officer to join its team.  

PERMANENT FULL-TIME POSITION (Monday to Friday).

PART-TIME OR JOB SHARE WOULD BE CONSIDERED

 INCLUDING ALL HOME MATCH-DAYS

 AWAY MATCHES & CLUB EVENTS – As occasionally required

Based at St. Andrew’s Stadium, a fantastic and rare opportunity has arisen for a high calibre customer services professional with superb leadership style to work within a unique and privileged environment.  This is not a traditional Customer Service position but an extremely proactive and diverse customer focussed role which links itself to each area of the Football Club to help drive high consistent standards of Customer Service across the Club and influence policy change to improve customer experience.

Reporting to the Senior Management Team, as the primary Customer Services contact for Birmingham City Football Club, the Customer Service & Supporter Liaison Officer role will lead and deliver excellent customer service to all who attend St. Andrew’s Stadium and undertake effective engagement and liaison with all supporters whilst ensuring the guiding principles and rules of the relevant bodies are upheld.  The successful candidate will be innovative, creative and a proficient user of social media.

To be successful in this role you be will be organised and proactive, have excellent relationship-building abilities with a great eye for detail and empathy for others. You must also possess strong administration and interpersonal communication skills, both written and verbal and the ability to work under pressure and deal with difficult situations in a calm manner.    A sound knowledge about the City of Birmingham, the Football Club and a keen interest in football would be considered essential to undertake the role effectively and with the dedication it requires.

Acting as an Ambassador for the Club at all times, the role is full time and the duties whilst varied shall predominately include:-

  • To maintain and develop all customer service standards in line with the Club’s objectives and in accordance with the regulatory bodies (e.g. Football League guidelines). 
  • To liaise and communicate with colleagues at all levels to ensure good understanding, communication and shared practice exists across the Club
  • To lead a team of match-day customer services volunteers & staff, assisting visitors on match-day (or at events) with any queries as they arise
  • To deal with queries, complaints or feedback in a timely manner and communicating at all times courteously with customers by telephone, email, letter and face to face
  • To analyse statistics or other data to determine the level of customer service and provide feedback and recommendations to influence change where necessary and viable to do so
  • To act as the main point of liaison for all supporter groups assisting with their requirements as they so arise, and including the organisation of supporter group meetings
  •  To keep up to date with industry best practice and trends to enable BCFC to strive to improve in its service
  • To lead the Club’s activities and applications in respect of Equality, Diversity and Fan engagement

Birmingham City Football Club prides itself on the support it offers its employees and as such offers a variety of excellent benefits, for example, pension, life assurance 2 x salary, free car parking, two free season tickets and membership to Blues Loyalty Scheme.  If you offered a position with the company your offer letter will clearly set out the benefits to which you are entitled.

Only applicants that meet the above criteria will be considered for the role.  Applicants must be eligible to live and work in the UK

BCFC is an equal opportunities Employer and welcomes applications from all sectors of the Community.

 

Family Stand Hosts - 2015/16 Season

Term: Match Days and Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Voluntary

Application closing date: 12/06/2015

 

Family Stand Hosts (FSH) will provide excellent customer service and assistance to supporters and visitors who visit the stadium on match days whose seats are within the Family stand.

You be an advocate of fantastic customer service!

The Customer Services Manager will be based at an information point located within the Kop Car Park and the FSH’s will be on hand to assist with any Family stand  match day queries/issues that may arise such as directing supporters to the correct destination / entrance points / Family Stand area of the stadium. The FSH’s will be identifiable and based within the Family Stand . The FSH’s will also be able to forward any problems directly to the Customer Service Manager (or other identified line manager depending on actual responsibilities) who will attempt to resolve issues in a prompt manner. On non match-days you will be part of a fan feedback group that will feedback ideas and suggestions to develop and improve the Football Club. Your role will be:

  •  To meet and greet all supporters and visitors to the Family Stand on match-days. i.e. with directions , general enquiries and queries as they arise and provide a prompt response
  • To become a recognizable point of contact which aims to help all visitors to the Family Stand
  •  To communicate courteously with customers face to face at all
  • To represent the Football Club in a professional manner at all times
  •  To provide information and assistance in line with the Company’s standard information / protocols/and accepted standpoint as will be advised to you
  •  To promote the Football Club in a reputable manner at all times
  •  To attend and participate in the Quarterly Fan Forum Meetings wherever possible.

 

The scope of these duties may be extended as dictated by the changing requirements of the role the organisation and relevant regulatory bodies, and therefore, the role may develop. Family Stand Hosts must be presentable, positive and represent Birmingham City FC in an appropriate manner at all times. Previous Customer Service would be advantageous as well as a good knowledge of the city of Birmingham and directions to various locations. Successful FSH’s will have a sufficient understanding and knowledge of Birmingham City FC and a desire to develop the Football Club to achieve improvement for all concerned. FSH’s will promote the Football Club in a positive light and represent the Club in a professional and appropriate manner at all times. As attendance is required for the whole game FSH’s are provided with a complimentary match ticket to watch parts of the game when not working for the relevant fixture where services are provided. Please note that you will not have uninterrupted viewing of the game. A waterproof rain jacket will also be issued. If you are interested please fill in an online application form.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.

Applicants must be eligible to live and work in the UK. Under the Disclosure and Barring Service and in accordance with the Club’s own rules regarding Safeguarding the post-holder will be required to meet minimum criteria regarding Safeguarding and a Disclosure and Barring Check will be required in this post.  FSH's will be required to attend Football Association Safeguarding Training. Exceptions Order to Rehabilitation of Offenders Act 1974 applies.

Hospitality Service Staff - 2015/16 Season

Term: Match Days & Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: National Minimum Wage

Application closing date: 12/06/2015

Enthusiastic and reliable individuals to work with our award winning Hospitality Service Staff at St. Andrew’s for the 2015/16 season within suites, lounges and bars throughout the Stadium. Responsible to Hospitality Supervisors, you will be part of a team helping the Club continue to achieve excellence and ensure a warm welcome to St. Andrew’s. Hospitality Service Staff, will be involved in serving first class food and a range of drinks including alcoholic beverages (anyone serving alcoholic drinks must be over 18).

GENERAL RESPONSIBILITIES

  • Providing and maintaining a high standard of customer service
  • Taking orders and serving food and drinks in one of our corporate areas or bars
  • Ensuring company policies, hygiene, health and safety are followed

The ideal candidate will be well presented, polite, confident, welcoming, friendly and should be prepared to work well under pressure in a busy, quality driven environment. There are opportunities for certified training and development within the company for candidates who shine. Some previous experience is desirable but not essential as training will be given

If this post interests you then please fill in our online application form, which has been designed to be quick and easy for you to use.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.

Hospitality Supervisors - 2015/16 Season

Term: Match Days & Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: £7.50 per hour

Application closing date: 12/06/2015

We are looking to recruit a number of Hospitality Supervisors to work within our award winning team on both matchdays and non-matchdays, with varying shifts dependent on business need. However, as these roles will be servicing matchdays and non-matchdays, we are particularly looking for people who can work full time hours on a flexible basis. Additionally, successful candidates who prove themselves reliable and trustworthy on a flexible basis may be offered permanent contracts in the future.

As a Hospitality Supervisor, you will join our Corporate Hospitality department and generally be one of the first points of contact in the Hospitality areas.  You will be required to supervise and deliver a first class service to Corporate Hospitality business non-match days and match days.

You will ‘meet and greet’ our conference delegates, event organisers and wedding parties.  You will ensure coffee, tea and lunch and any other refreshment breaks are served at the appropriate times and check the service stations are clean and tidy.  You will also be required to ensure function rooms are set up to the required high standards and knowledge of audio visual equipment is desirable but training can be given if necessary.

Taking pride in ensuring our standards and procedures are met in all areas, you should therefore have a passion for providing excellent customer care.

Hospitality Supervisors will expected to support the Hospitality Manager in team leadership and staff development and to ensure any staffing issues are dealt with promptly, efficiently and fairly, so successful line management skills or experience would be a distinct advantage.

If this post interests you then please fill in our online application form, which has been designed to be quick and easy for you to use.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.

Host Family Providers

Term: Self Employed

Location: Wast Hills Training Ground, Redhill Road, Kings Norton, Birmingham, B38 9EL

Salary: Dependent on role

Application closing date: 31/12/2015

We are currently seeking host family providers, couples or singles, to support our elite young players who need to live away from home to undertake their football training at our club.

Host families would be required to provide homely accommodation throughout the season.  The actual accommodation needed is a double bedroom with WIFI connection.  Access to public transport and local amenities is desirable. The host families we are looking for would preferably be situated within a five mile radius of Wast Hills Training Ground, Kings Norton, and/or within reasonable travelling distance by bus or train.

Our placements vary from short-term to long term, with some specialist accommodation, offering short notice limited accommodation for trialists and their families, or holiday cover for other host families.

Host families would be required to guide our young players by teaching them basic independent living skills such as washing, cooking cleaning after themselves alongside self care skills, for example, how to book medical appointments.  Young players are also paid a ‘wage’ so may also require guidance on saving and budgeting especially for items such as mobile phone credit.  The host family will be required to provide some meals (dependent upon the Academy schedule) in line with the basic nutrition guide provided by the Academy.

Hosts are encouraged to include young players in family life, and scholars are expected to respect their host family’s way of life in return for being accepted as a family member. Both hosts and young players are given guidelines explaining what is expected of each of them. All our host families are regularly visited and inspected by us. Additionally, they formally undertake to protect and care for the young players in their charge.

The Football Club is committed to equal opportunities as well as safeguarding, promoting the welfare of children, young people and vulnerable adults. Any applicant wishing to be considered as a host family will need to demonstrate they are able to share this commitment.

As part of this commitment, Host Families are required to attend Safeguard Training every three years which is delivered by the Football Association/Football League.  Hosts family members and any other persons over the age of 16 who reside at the address, are legally required to complete enhanced DBS checks, subscribe to the DBS Update Service on an annual basis and to authorise the Club to obtain a medical report from their GP.  Fees for checks will be reimbursed.

If you require further information prior to applying please contact Matthew Pyle, Academy Logistics Coordinator for further details on 0121 244 1407 or by email on matthew.pyle@bcfc-tg.com.

BCFC is an equal opportunities employer and welcomes applicants from all sectors of the community.

Kiosk Staff - 2015/16 Season

Term: Match Days and Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Minimum wage

Application closing date: 12/06/2015

Looking for part time work? Whatever your circumstances here is a great opportunity to gain experience in a fun, fast-paced environment and earn extra income.

Birmingham City Football Club is on the lookout for enthusiastic and energetic Kiosk assistants to cover home matches on an ad hoc basis over the 2015/16 season. The role entails service of food and beverage, (including alcohol) along with cash handling. Help us deliver a high level of customer service within the retail catering outlets and contribute towards giving all visitors of St. Andrews Stadium an exceptional experience.

Responsibilities include:  Ensure a high standard of service and customer care is delivered at all times  Ensure outlets are kept tidy, organised and fully stocked  Dispense alcoholic beverages to customers in line with licensing laws  Operate cash register  Deliver a prompt and efficient service  Ensure all procedures and policies relating to health and safety are adhered to including hygiene standards The ideal candidate will be a hard working team player, confident, friendly and proactive in an extremely busy environment.

Starting rates of pay for new staff are in line with National Minimum Wage, however, where staff show reliability and punctuality, hourly rates will increase for each game attended up to a maximum of £6.80 per hour.

If this post interests you then please fill in our online application form which has been designed to be quick and easy for you to use. Once you create an account your details are saved on our data base therefore enabling you to apply for additional roles. There are limited spaces for candidates ages 16-17 and these candidates will be unable to serve alcohol.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.

Kitchen Porter -2015/2016 Season

Term: Home Matchdays and Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Minimum wage

Application closing date: 12/06/2015

Birmingham City Football Club is looking for a number of Kitchen Porters to cover matches and events on an ad hoc basis over the 2015/16 Season.

Kitchen Porters assist the back and front of house operations by providing an excellent level of cleanliness, and that turnaround of crockery and cutlery is efficient to ensure food and service is given to customers at all times.
Typical hours will be 4pm until midnight in the evenings and weekends so you must be prepared to work and commute at unsociable hours. However, on occasion you may be requested to cover other shifts to cover for holidays etc.

The main responsibilities of the role are:
• To keep the Kitchens clean and hygienic at all times
• To be responsible for the cleaning of back of house areas to the highest standard during the shift period
• To have responsibility for the removal of rubbish from the kitchen areas and the correct and appropriate storage in the          loading bay.
• To continuously replenish paper rolls and fill soap dispensers throughout the kitchen areas during the shift
• To be responsible for taking the clean cutlery and crockery between event rooms, kitchens and dish wash area.
• To assist with deliveries and help the Head Porter.

The ideal candidate must be hard working and proactive in an extremely busy environment.

If this post interests you then please fill in our online application form, which has been designed to be quick and easy for you to use. 

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.
  

Match Day Chef - 2015/2016 Season

Term: Home Matchdays and Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Dependent on experience

Application closing date: 12/06/2015

Birmingham City Football Club prides itself on providing our guests with the finest sporting hospitality ensuring that our matchday catering is of the very highest standard. We are currently looking for a number of chefs, particularly pastry chefs, who can help us cover home matches and events during 2015/16 season.

The role entails preparation of food and assisting the catering team in ensuring an excellent level of food and service is provided to customers at all times.

Responsibilities include:

• Assisting the Executive Chef in food preparation maintaining high culinary standards
• Ensuring that dishes are prepared and served on time
• Making sure that all the items of food offered to our customers on the menus are available
• Kitchen is to be kept in a clean and workable condition at all times
• Ensuring all company policies, hygiene, health and safety regulations are followed at all times.

The ideal candidate will be hard working, efficient, able to prioritise and work to a high standard under pressure in a busy quality driven environment. The candidate that takes on this role will have some previous experience of working in a professional kitchen and will be passionate about their career path and looking to learn as much as possible. If this post interests you then please fill in our online application form which has been designed to be quick and easy for you to use. 

Chefs can be appointed on a PAYE casual basis or on a self-employed basis, please state in your application what type of contract you would prefer.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.

 

 

Match Day Media Assistants- 2015/16 Season

Term: Match Days and Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Voluntary

Application closing date: 12/06/2015

To assist with the media and communications department’s audio-visual matchday operation.
Experience of camera work essential. 

Sales Assistant - 2015/16 Season

Term: Casual (as and when required)

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Dependent on age

Application closing date: 12/06/2015

A fantastic opportunity has arisen to work within our ticketing and retail department based at St. Andrew’s Stadium.

We are looking for a highly motivated individuals to assist with the running of the BCFC retail outlet(s) on an ad hoc basis when required, predominately on home match days only which may lead to a full time position for the right candidate. The overall aim is to achieve and increase in store sales and experience to all customers. The nature of the job will also include working within any of our other retail outlets and performing all retail duties.

The role will include:

·         To offer first class service to all customers, providing assistance wherever possible

·         Serving customers to tickets and merchandise

·         Assisting customers with queries on the shop-floor

·         Merchandising, ticketing and tagging stock items

·         Operate a register in accordance with BCFC procedures (after training)

·         Keeping all areas of the shop, including back of house, clean and tidy at all times

·         Assisting with the receipt and counting in of deliveries

·         Assisting with Mail Order queries

·         To answer telephone calls as quickly and efficiently as possible

·         Picking of customer orders received through Mail Order

·         Printing of replica shirts (after training)

·         Working knowledge of products that BCFC stock to facilitate additional sales.

·         To be pro-active in the prevention of customer complaints from all sides of the business

·         To make sure you represent Birmingham City Football Club in a professional manner at all times.

·         Working in the call centre as and when required

BCFC is an equal opportunities employer and welcomes applications from all sectors of the community.

Stewards

Term: Home Match Days and Events

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Various dependent on role

Application closing date: 30/06/2015

Birmingham City Football Club is looking for bright, enthusiastic people to join its Match Day Stewarding Team for the 2015/16 football season.  The Club’s aim to provide spectators with an unrivalled experience in a safe and secure environment and  we are looking for Stewards to join our matchday team to not only keep all supporters safe but also to provide excellent customer service throughout the event.

The Stewards are a crucial part of providing that experience and are often the first contact that our supporters will make when they come to the game. A standard Stewarding role is predominately a customer service role with additional training provided on crowd safety and monitoring. If a situation does occur back-up and qualified, experienced security staff are on hand.

A Safety Steward would typically help in a number of ways including but not limited to:-

  • Assisting customers as they enter as a Turnstile Steward
  • Working predominantly in the seated areas as a Stand Steward
  • Searching customers as they enter the stadium
  • Assisting customers in the executive/corporate areas of the stadium.

 Ryan, a Stand Steward in the Tilton Road stand said: “I have just completed my first year as a Steward with the Blues and I will definitely apply for another year.  I have made many friends, not just with the other members of my team but also with the fans who sit in the area for which I have responsibility.”

 Our Matchday Stewards’ provide a visible reminder that safety is our number one priority for visitors and staff visiting St. Andrews Football Stadium.

 The Ideal Candidate:

 You must be at least 18 years old and ideally you will have previous stewarding or customer care experience, however this is not essential as training will be provided. Excellent verbal communication skills and a common sense approach are essential. An aptitude to working with the public, a friendly, approachable and professional manner are all important but, above all, flexibility is key.

If you are interested please fill in an online application form.

Any Steward wishing to re apply for the forthcoming season, 2015/2016, and who last received First Aid/Fire Training before the 1st May 2013 must 'refresh' those two modules before the new season starts.

That training is being offered on the following dates - Sunday 14th, 21st and 28th June and 5th July 2015 commencing at 2pm. The training will last for approximately 2 hours.

Please report to Kop reception and you will be directed to where the training will take place.  If you are unsure whether or not this affects you, you can contact Kevin Jennings and he will advise you."

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community. Applicants must be eligible to live and work in the UK. Under the Vetting and Barring Scheme and in accordance with the Club’s own rules regarding Safeguarding the post-holder will be required to meet minimum criteria regarding Safeguarding and a Criminal Records Bureau Check will be required in this post.

Exceptions Order to Rehabilitation of Offenders Act 1974 applies.

 

 

 

 

 

 

 

Volunteer Supporter Liaison Officer -2015/16 Season

Term: For all home matches and attendance at fan feedback groups – on a quarterly basis.

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Voluntary

Application closing date: 12/06/2015

Supporter Liaison Officers will provide excellent customer service and assistance to all supporters and visitors who visit the stadium on match days.

The Customer Services Manager will be based at an information point located within the Kop Car Park and the Supporter Liaison Officers will be on hand to assist with any general match day queries/issues that may arise such as directing supporters to the correct destination / entrance points / area of the stadium. You be an advocate of fantastic customer service! The SLO’s will be identifiable and based around the stadium in various areas.

The SLO’s will also be able to forward any problems directly to the Customer Service Manager (or other identified line manager depending on actual responsibilities) who will attempt to resolve issues in a prompt manner. On non match-days you will be part of a fan feedback group that will feedback ideas and suggestions to develop and improve the Football Club. Your role will be:

  • To provide help, assistance and advice to supporters on match-days. i.e. with directions, ticket purchase, and general enquiries and queries as they arise
  • To become a recognizable point of contact which aims to help all visitors to the stadium
  • To communicate courteously with customers face to face at all times
  • To represent the Football Club in a professional manner at all times
  • To provide information and assistance in line with the Company’s standard information / protocols/and accepted standpoint as will be advised to you
  • To promote the Football Club in a reputable manner at all times
  • To provide feedback to the Football Club that may be gained from supporters and input ideas on changes and improvements that could be made to improve the supporter experience.
  • To attend and participate in the Quarterly Fan Forum Meetings wherever possible.

The scope of these duties may be extended as dictated by the changing requirements of the role the organisation and relevant regulatory bodies, and therefore, the role may develop. SLO’s must be presentable, positive and represent Birmingham City FC in an appropriate manner at all times. Previous Customer Service would be advantageous as well as a good knowledge of the city of Birmingham and directions to various locations. Successful SLO’s will have a sufficient understanding and knowledge of Birmingham City FC and a desire to develop the Football Club to achieve improvement for all concerned. SLO’s will promote the Football Club in a positive light and represent the Club in a professional and appropriate manner at all times. As attendance is required for the whole game SLO’s are provided with a complimentary match ticket to watch parts of the game when not working for the relevant fixture where services are provided. Please note that you will not have uninterrupted viewing of the game. A waterproof rain jacket will also be issued. If you are interested please fill in an online application form.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.

Applicants must be eligible to live and work in the UK. Under the Disclosure and Barring Service and in accordance with the Club’s own rules regarding Safeguarding the post-holder will be required to meet minimum criteria regarding Safeguarding and a Disclosure and Barring Check will be required in this post.  Exceptions Order to Rehabilitation of Offenders Act 1974 applies.