Event Day Staffing - Birmingham City Football Club

Recruiting Now


Academy Foundation/youth Development Coach 2015/16 Season

Term: Self Employed

Location: Wast Hills Training Ground, Redhill Road, Kings Norton, Birmingham, B38 9EL

Salary: Dependent on Experience

Application closing date: 31/03/2015

A number of part time coaches are required across both the Foundation and Youth Development  phases, for coaching in an elite Academy department.

ESSENTIAL REQUIREMENTS

  • UEFA B License
  • Youth Modules 1/2/3
  • Full UK Driving license
  • Computer literate with excellent communication skills and the desire to develop coaching function within the academy along with high expectation levels
  • Previous role within a professional football Academy
  • Experience of working with elite players in one of the development phases

DESIRABLE

  • UEFA A License
  • Advanced Youth Award
  • Knowledge of the requirements held within the EPPP

 

*Applicants must be eligible to live and work in the UK.  This role is regarded as a ‘Regulated Activity’ and is therefore subject to an Enhanced DBS check, (previously a CRB check) which includes the barred list for working with children. This post is exempt from the Rehabilitation of Offenders Act 1974

 

 

Bar Assistant 14/15 Season

Term: Home Matchdays and Events as Required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: National Minimum Wage

Application closing date: On going.

We are looking for enthusiastic and reliable individuals to work within our award winning Executive Catering service at St. Andrew’s for the season.
With suites and lounges in three stands you can help the Club continue to achieve excellence and ensure a warm welcome to St. Andrew’s. We have a keen interest in particular candidates with previous bar staff experience serving a range of drinks including alcoholic beverages however training will be provided.

The main responsibilities of the role include:
• Providing and maintaining a high standard of customer service
• Ensuring company policies, hygiene, health and safety are followed
• Cash handling
• Knowledge of beverages
• Able to work under pressure
• Customer interaction
The ideal candidate will be well presented, polite, confident and friendly.  Previous bar experience an advantage, as well as being able to work well under pressure in a busy, quality driven environment.  If this is you, we are looking forward to receiving your application!

Applicants must be over 18 and be happy to work with alcohol.

If you need any assistance completing your application and or you do not have a PC or access to the internet please contact HR.

Applicants must be eligible to live and work in the UK.

 

Executive Catering Staff 14/15 Season

Term: Home Matchdays and events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: National Minimum Wage

Application closing date: On going.

Are you looking for part time work? Whatever your circumstances are, here is a great opportunity to work in a fun, fast-paced environment and earn extra income.
We are currently looking for enthusiastic and reliable individuals to work within our award winning Executive Catering service at St. Andrew’s for the 2014/15 season. With suites and lounges in three stands you can help the Club continue to achieve excellence and ensure a warm welcome to St. Andrew’s. We are recruiting for conference and waiting staff, which includes serving a range of drinks including alcoholic beverages and first class food.
Responsibilities include:
• Providing and maintaining a high standard of customer service
• Taking orders and serving food and drinks in one of our corporate areas
• Ensuring company policies, hygiene, health and safety are followed.
The ideal candidate will be well presented, polite, confident, friendly and should be prepared to work well under pressure in a busy, quality driven environment. There are opportunities for development within the company for candidates who shine.
If this post interests you then please fill in our online application form, which has been designed to be quick and easy for you to use. Once you create an account your details are saved on our database therefore enabling you to apply for additional roles.
Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.
 

Key Accounts Executive

Term: Permanent Full Time

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Competitive

Application closing date: 08/03/2015

A fantastic and exciting opportunity has arisen as Key Accounts Executive to work within our Commercial department based at St. Andrew’s Stadium.

This role will assist the Head of Commercial in managing and developing additional business from the Football Club’s key accounts, whilst also assisting with the successful acquisition of new key partners.  The position requires the combined skills of account management and with a proactive attitude towards sales.  Excellent organisation and planning skills with good communication skills and an ability to identify and implement marketing opportunities are essential. The ability to work as part of a team but also use initiative and take responsibility for certain projects.

  • To support the Head of Commercial with administration and the management of key accounts
  • To assist with the development and implementation of sales and marketing plans
  • To establish and maintain professional working relationships, documenting and processing client’s requirements
  • Maintaining accurate and up-to-date contact reports, following up and managing action points in order to provide historical and current information for review and analysis
  • To project manage marketing and promotional campaigns, ensuring all relevant parties are fully informed of plans
  • To communicate and co-operate with other departments within the Football Club to ensure consistency and accuracy regarding all key account activities
  • To monitor developments in key account industries and report to the Head of Commercial
  • Other duties as required

The scope of these duties may be extended as dictated by the changing requirements of the department and the organisation, and therefore, the role may require additional ad-hoc duties as reasonably required.

It is essential that applicants will have:-

  • Excellent business acumen
  • Excellent written and verbal communication skills and the ability to build rapport with customers and sponsors to create long lasting relationships
  • Computer literacy
  • The ability to work in a team or on own initiative and liaise with people at all levels
  • The ability to work to tight deadlines and well organize
  • Previous experience (ideally but not essential) in sales or account management but candidates with the right personality and enthusiam without this experience will be equally welcome to apply 

Applicants must also:

  • Be of smart appearance and professional manner
  • Have a persuasive yet diplomatic approach
  • Possess good negotiation skills and pro-active sales ability

Birmingham City Football Club prides itself on the support it offers its employees and as such offers a variety of excellent benefits, for example, pension, life assurance 2 x salary, free car parking, two free season tickets and membership to Blues Loyalty Scheme.  If you offered a position with the company your offer letter will clearly set out the benefits to which you are entitled.

Applicants must be eligible to live and work in the UK.

Birmingham City F C is an equal opportunities employer and welcomes applications from all sectors of the Community.

Match Day Chef 14/15 Season

Term: Home Matchdays and Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Dependent on experience

Application closing date: On going.

Birmingham City Football Club prides itself on providing our guests with the finest sporting hospitality ensuring that our matchday catering is of the very highest standard. We are currently looking for a number of chefs, particularly pastry chefs, who can help us cover home matches and events during 2014/15 season.

The role entails preparation of food and assisting the catering team in ensuring an excellent level of food and service is provided to customers at all times.

Responsibilities include:

• Assisting the Executive Chef in food preparation maintaining high culinary standards
• Ensuring that dishes are prepared and served on time
• Making sure that all the items of food offered to our customers on the menus are available
• Kitchen is to be kept in a clean and workable condition at all times
• Ensuring all company policies, hygiene, health and safety regulations are followed at all times.

The ideal candidate will be hard working, efficient, able to prioritise and work to a high standard under pressure in a busy quality driven environment. The candidate that takes on this role will have some previous experience of working in a professional kitchen and will be passionate about their career path and looking to learn as much as possible. If this post interests you then please fill in our online application form which has been designed to be quick and easy for you to use. Once you create an account your details are saved on our data base therefore enabling you to apply for additional roles.

Chefs can be appointed on a PAYE casual basis or on a self-employed basis, please state in your application what type of contract you would prefer.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community.

Sales Assistant 14/15 Season

Term: Casual (as and when required)

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Dependent on age

Application closing date: On going.

A fantastic opportunity has arisen to work within our ticketing and retail department based at St. Andrew’s Stadium.

We are looking for a highly motivated individuals to assist with the running of the BCFC retail outlet(s) on an ad hoc basis when required, predominately on home match days only which may lead to a full time position for the right candidate. The overall aim is to achieve and increase in store sales and experience to all customers. The nature of the job will also include working within any of our other retail outlets and performing all retail duties.

The role will include:

  • To offer first class service to all customers, providing assistance wherever possible
  • Serving customers to tickets and merchandise
  • Assisting customers with queries on the shop-floor
  • Merchandising, ticketing and tagging stock items
  • Operate a register in accordance with BCFC procedures (after training)
  • Keeping all areas of the shop, including back of house, clean and tidy at all times
  • Assisting with the receipt and counting in of deliveries
  • Assisting with Mail Order queries
  • To answer telephone calls as quickly and efficiently as possible
  • Picking of customer orders received through Mail Order
  • Printing of replica shirts (after training)
  • Working knowledge of products that BCFC stock to facilitate additional sales.
  • To be pro-active in the prevention of customer complaints from all sides of the business
  • To make sure you represent Birmingham City Football Club in a professional manner at all times.
  • Working in the call centre as and when required

BCFC is an equal opportunities employer and welcomes applications from all sectors of the community.

Stewarding 2014/15 Season

Term: Home Matchdays and Events as required

Location: St. Andrew's Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Various depending on role

Application closing date: On going.

he security and safety of our supporters, players and staff is our priority at Blues.
We are looking for Stewards to join our matchday team to help to keep all supporters safe but also to provide excellent customer service throughout our event games.

Our Stewards are often the first face that our supporters see when they come to a game and we want their whole day to be a great experience. We want visitors to the ground to be warmly welcomed, to receive excellent customer service and to feel that they are in safe hands throughout the event. A standard Stewarding role is predominately a customer service role with additional training provided on crowd safety and monitoring. If a situation does occur back-up and qualified, experienced security staff are on hand.

IMPORTANT: Stewards are not permitted to watch the game. The focus during the game is on crowd monitoring and spectator safety. Stewards help supporters in a number of ways.


As a Steward you can typically expect the following:
• To help supporters enter the stadium, find their seat and exit the ground safely.
• Ensuring correct tickets are being used
• Bag searches
• Directing supporters around the ground safely
• Monitoring the crowd
• Being a point of contact for supporters in their allocated area to answer general questions
• Being a responsible person in case of an emergency
• To calmly help supporters to evacuate in case of an emergency
• Potentially dealing with conflict and difficult situations
There are number of Stewarding roles at BCFC including but not limited to:
• Safety Steward
• Fire Steward
• Turnstile Steward
• Car Park Steward
• Response Steward (as this role also includes ejections an SIA license is required for this role)
• Executive Steward


You can apply for all Stewarding roles here. Please make it clear in Additional Information if you are applying for a specific role.
The Ideal Candidate: You must be at least 18 years old and ideally you will have previous stewarding or customer care experience, however this is not essential as training will be provided. Excellent verbal communication skills and a common sense approach are essential. An aptitude to working with the public, a friendly, approachable and professional manner are all important but, above all, flexibility is key.

If you are interested please fill in an online application form.
Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community. Applicants must be eligible to live and work in the UK. Under the Vetting and Barring Scheme and in accordance with the Club’s own rules regarding Safeguarding the post-holder will be required to meet minimum criteria regarding Safeguarding and a Criminal Records Bureau Check will be required in this post.

Exceptions Order to Rehabilitation of Offenders Act 1974 applies.
 

Volunteer Bclfc Supporter Liaison Officer 2015 Season

Term: for all home matches

Location: Solihull Moors Autotech Stadium, Damson Park, Damson Parkway, Solihull, West Midlands, B91 2PP

Salary: voluntary

Application closing date: 10/03/2015

Supporter Liaison Officers will provide excellent customer service and assistance to all supporters and visitors who visit the stadium on match days.

The General Manager will be based at the stadium on matchday and the Supporter Liaison Officers will be on hand to assist with any general match day queries/issues that may arise such as directing supporters to the correct destination / entrance points / area of the stadium. You would be an advocate of fantastic customer service! The SLO’s will be identifiable and based around the stadium in various areas.

The SLO’s will also be able to forward any problems directly to the General Manager (or other identified line manager depending on actual responsibilities) who will attempt to resolve issues in a prompt manner. Your role will be:

  • To provide help, assistance and advice to supporters on match-days. i.e. with directions, ticket purchase, and general enquiries and queries as they arise
  • To become a recognizable point of contact which aims to help all visitors to the stadium
  • To communicate courteously with customers face to face at all times
  • To represent the Football Club in a professional manner at all times
  • To provide information and assistance in line with the Company’s standard information / protocols/and accepted standpoint as will be advised to you
  • To promote the Football Club in a reputable manner at all times
  • To provide feedback to the Football Club that may be gained from supporters and input ideas on changes and improvements that could be made to improve the supporter experience.

 

The scope of these duties may be extended as dictated by the changing requirements of the role the organisation and relevant regulatory bodies, and therefore, the role may develop. SLO’s must be presentable, positive and represent Birmingham City Ladies FC in an appropriate manner at all times. Previous Customer Service would be advantageous as well as a good knowledge of the city of Birmingham and directions to various locations. Successful SLO’s will have a sufficient understanding and knowledge of Birmingham City Ladies FC and a desire to develop the Football Club to achieve improvement for all concerned. SLO’s will promote the Football Club in a positive light and represent the Club in a professional and appropriate manner at all times. As attendance is required for the whole game SLO’s are provided with a complimentary match ticket to watch parts of the game when not working for the relevant fixture where services are provided. Please note that you will not have uninterrupted viewing of the game. A polo shirt will also be issued. If you are interested please fill in an online application form.

Birmingham City Ladies FC is an equal opportunities employer and welcomes applicants from all sectors of the community.

Applicants must be eligible to live and work in the UK. Under the Disclosure and Barring Service and in accordance with the Club’s own rules regarding Safeguarding the post-holder will be required to meet minimum criteria regarding Safeguarding and a Disclosure and Barring Check will be required in this post.  Exceptions Order to Rehabilitation of Offenders Act 1974 applies.